Privacy Policy

Last updated: 05 September 2025

This Privacy Policy explains how Manik Metal Store (“we”, “our”, “us”) operating through ManikMetal.com collects, uses, shares, and protects your personal information when you use our website and services.

By accessing or using this website, you agree to this Privacy Policy.

1. Who We Are

• Business Name: Manik Metal Store (Proprietorship)

• Location: Gol Bazar, Raipur, Chhattisgarh 492001, India

• GST: 22AEXPG9383D1Z6 (Composition Scheme – Bill of Supply only, no ITC available)

• Website Hosting: The Website is hosted on Hostinger servers and uses a Hostinger e-commerce template. Hostinger provides infrastructure services only. Manik Metal Store remains the data controller and seller of record.

2. Information We Collect

We may collect the following types of information when you interact with our website:

a) Personal Information you provide

• Name, phone number, email address

• Billing/shipping address

• Order details and payment information (processed securely via third-party payment gateway; we do not store full card data)

b) Automatically collected information

• Device and browser information

• IP address and approximate location

• Cookies and similar technologies for functionality, analytics, and fraud prevention

3. How We Use Your Information

We use your information for:

• Processing and fulfilling your orders (including issuing a Bill of Supply under GST Composition Scheme)

• Delivery, returns, refunds, and replacements

• Customer support via our grievance officer Ashwin Soni (+91 9329739033, 10:30 AM – 9:00 PM IST)

• Improving our website and services

• Compliance with applicable laws and regulations

• Communication about your orders, payments, and support requests (transactional SMS, WhatsApp, or email)

4. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

• Logistics and delivery partners for order fulfillment

• Payment gateways/aggregators (regulated under RBI) for secure payment processing

• IT service providers (e.g., Hostinger) for hosting and website functionality

• Legal/regulatory authorities when required by law

5. Data Security

• We implement reasonable security measures (encryption, restricted access, secure payment gateways) to protect your information.

• While we strive to protect your data, no system is 100% secure. You use the Website at your own risk.

6. Cookies & Tracking

• We use cookies and similar technologies to enable website functionality, remember your preferences, and analyze traffic.

• You may disable cookies in your browser, but some features may not work properly.

7. Your Rights

As a user in India, you have the right to:

• Access and review the personal information we hold about you

• Request correction or updates to your data

• Request deletion of your data (except where retention is required by law, e.g., billing records)

• Opt out of non-essential marketing communications

8. Data Retention

• Order, billing, and GST-related records are retained for the period required by Indian law (usually 8 years under GST and accounting regulations).

• Other customer support or browsing data may be retained for shorter durations, unless required for fraud prevention or legal compliance.

9. Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect data from minors.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

11. Grievance Officer (Under IT Act, 2000 & Consumer Protection E-Commerce Rules 2020)

• Name: Ashwin Soni

• Phone/WhatsApp: +91 9329739033

• Timing: 10:30 AM – 9:00 PM IST

• Postal Address: Manik Metal Store, Gol Bazar, Raipur, Chhattisgarh 492001, India

We will acknowledge complaints within 48 hours and aim to resolve them within 15 days.

12. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts and consumer commissions in Raipur, Chhattisgarh.

13. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our business. Updates will be posted with a new “Last Updated” date. Continued use of the Website after changes means you accept the updated policy.

14. Contact Us

For any questions or concerns about this Privacy Policy or our data practices:

Manik Metal Store
Gol Bazar, Raipur, Chhattisgarh 492001, India
Customer Support & Grievance Officer: Ashwin Soni
Phone/WhatsApp: +91 9329739033 (10:30 AM – 9:00 PM IST)