Refund & Return Policy
Last updated: 05 September 2025
At Manik Metal Store (ManikMetal.com), we want you to be satisfied with your purchase. This Refund & Return Policy applies to all orders placed through our website.
1. Return Window
Returns are accepted within 10 calendar days from the date of delivery.
Requests made after this period will not be eligible.
2. Eligible Returns
Wrong or short item delivered.
Transit damage (must be reported within 48 hours with photo/video proof).
Manufacturing defects.
3. Not Eligible
Custom-cut lengths, made-to-order products, or items altered/installed after delivery.
Bulk/wholesale orders against special quotation.
Products without original packaging or showing heavy use beyond inspection.
4. Return Process
Contact our support at +91 9329739033 (10:30 AM – 9:00 PM, Ashwin Soni) with your order details.
Provide photo/video proof (if applicable).
We will arrange pickup or request you to drop the item at our store.
You may also visit our shop directly at:
Manik Metal Store, Gol Bazar, Raipur, Chhattisgarh 492001 to initiate a return.The item will be inspected before approval.
5. Refunds
Refunds are processed within 3–5 business days after approval.
Mode: Original payment method, replacement, or store credit.
If cancellation/return is customer-initiated without defect, actual two-way logistics/handling costs may be deducted.
6. Composition GST Bill
As a GST Composition Dealer, we issue a physical Bill of Supply at the time of delivery/pickup. GST Input Tax Credit (ITC) is not available.
7. Your Rights
This policy does not affect your statutory rights under Indian consumer law.