Terms & Conditions
Last updated: 05 September 2025
These Terms & Conditions ("Terms") constitute a legally binding agreement between Manik Metal Store, operating its e‑commerce website ManikMetal.com ("Website", "we", "us", "our"), and any person who visits, accesses, registers on, or purchases products through the Website ("you", "user", "customer"). By using the Website, you agree to these Terms.
1) Seller Details & Contacts
Legal name: Manik Metal Store (proprietorship)
Registered/Principal place of business: Gol Bazar, Raipur, Chhattisgarh 492001, India.
GSTIN: 22AEXPG9383D1Z6 — Composition Scheme (GST). We are a composition taxable person and therefore do not issue a tax invoice or collect GST from customers. We issue a Bill of Supply that states “Composition taxable person, not eligible to collect tax on supplies.”
Physical Bill: A physical Bill of Supply (composition bill) will be provided at the time of delivery (or store pickup). A digital copy may also be sent.
Customer Support & Grievance Officer: Ashwin Soni — Phone/WhatsApp: +91 9329739033 (Daily 10:30 AM – 9:00 PM IST). Postal contact: Manik Metal Store, Gol Bazar, Raipur, Chhattisgarh 492001.
2) Eligibility & Accounts
You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
You are responsible for keeping your login credentials confidential and for all activities under your account.
We may refuse service, terminate accounts, or cancel orders to prevent fraud, abuse, or legal violations.
3) Product Information & Legal Metrology
We strive for accurate, complete product information. For any pre‑packaged commodity, the Website will display mandatory declarations (e.g., name, MRP (inclusive of all charges), net quantity & unit, month/year of manufacture/packing/import, name & address of manufacturer/packer/importer, country of origin for imports, and consumer care contact). If there is any discrepancy between the Website and the product label, the label governs.
Images are illustrative; minor color/finish variations may occur.
4) Prices, GST Status & Invoicing (Composition Dealer)
Prices shown are final prices payable for the product and include all charges applicable to you. As a composition dealer, we do not charge/collect GST from you and do not issue GST tax invoices. Instead, we issue a Bill of Supply (physical at delivery/pickup and/or digital) as proof of sale.
Business buyers should note that input tax credit (ITC) is not available on purchases from a composition dealer.
Prices may change without prior notice. The price applicable is the one at the time you place the order.
5) Orders, Acceptance & Cancellations
Your order is an offer to buy. We accept your order only on dispatch or on written confirmation (SMS/WhatsApp/email) along with an invoice/dispatch note.
We may refuse or cancel any order (with full refund, if paid) due to stock unavailability, pricing/typographical errors, suspected fraud, or regulatory restrictions.
Customer cancellation: You may cancel before dispatch at no charge. If you cancel after dispatch but before delivery, we may deduct actual two‑way logistics/handling charges incurred.
Seller cancellation: If we cancel after acceptance (e.g., stock‑out), we will refund 100% of the amount paid.
6) Payments & Security
We accept UPI, cards, net‑banking, and Cash on Delivery (where offered). Online payments are processed by RBI‑regulated payment aggregators/payment gateways.
You authorize us and our payment partners to verify and debit your chosen payment method. We do not store full card data on our servers.
7) Shipping, Delivery & Risk of Loss
Service area: Primarily Raipur city limits and nearby areas (subject to confirmation at checkout).
Timelines: Estimated delivery timelines are shown at checkout; delays may occur due to logistics, weather, or operational issues. We will keep you informed.
Risk: Risk of loss passes on delivery to your address (or on handover at store pickup). Please inspect the package at delivery and report visible damage immediately on the delivery slip/app and to +91 9329739033.
8) Returns, Replacements & Refunds (10‑Day Window)
We follow a fair return policy to comply with Indian consumer law while accounting for the nature of metal goods.
Eligibility window: 10 calendar days from the date of delivery for eligible items.
Eligible reasons:
Wrong/short item delivered;
Transit damage (report visible damage within 48 hours of delivery with photos/video);
Manufacturing defect; or
Other reasons expressly stated as return‑eligible on the product page/bill.
Not eligible (except where defective/damaged on arrival):
Custom‑cut lengths, made‑to‑order items, or items altered/installed after delivery;
Bulk/wholesale orders supplied against a specific quotation;
Products without original packaging/accessories or with signs of heavy use not consistent with inspection.
Process:
Raise a request by calling/WhatsApp +91 9329739033 with your order number and photos/video (for damage/defect).
We may arrange a pickup or request store drop‑off.
Items will undergo quality inspection. If approved, choose refund to original payment method, replacement, or store credit.
Timelines: Refunds are initiated within 3–5 business days of approval. Bank/issuer processing times are outside our control.
Fair charges: For customer‑initiated returns (no fault found) or post‑dispatch cancellations, we may deduct actual two‑way logistics/handling costs. No hidden or punitive charges.
Nothing in this policy limits your statutory rights under Indian consumer law.
9) Warranties & After‑Sales Support
Products may carry a manufacturer warranty where applicable. Warranty terms appear on the product page/packaging.
For warranty claims, we will assist you in availing service/replacement as per the manufacturer’s policy.
Except as expressly stated, the Website and products are provided “as is” to the maximum extent permitted by law.
10) User Conduct
You agree not to use the Website for unlawful purposes, infringe others’ rights, upload malware, or interfere with the Website’s integrity or security. We may suspend accounts or remove content that violates law or these Terms.
11) Intellectual Property
All Website content (text, graphics, logos, images, trademarks, software) is our property or used under license and protected by applicable IP laws. You may use the Website for personal, non‑commercial purposes only. Do not copy, modify, distribute, or reverse engineer the Website or its content without our written consent.
12) Grievances & Response Timelines
How to complain: Call/WhatsApp +91 9329739033 (Ashwin Soni) with your name, contact, and order number.
Acknowledgement: Within 48 hours.
Resolution target: Within 7–15 days depending on issue complexity (refund settlement timelines depend on your bank/issuer).
You may also approach the National Consumer Helpline (1915) or file a complaint before the appropriate Consumer Commission if unresolved.
13) Hosting & Platform Attribution (Hostinger)
Hosting provider & template: This Website is hosted on Hostinger infrastructure and uses a Hostinger e‑commerce template. Hosting services are provided by Hostinger as an infrastructure vendor only. Manik Metal Store remains the seller of record and is responsible for customer service, billing, fulfillment, and compliance.
We are not affiliated with or endorsed by Hostinger beyond standard hosting/template usage. Any third‑party outage or maintenance may temporarily affect Website availability.
14) Limitation of Liability
To the maximum extent permitted by law, we (and our officers, employees, and agents) are not liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profit/revenue/data arising from your use of the Website or products. Our aggregate liability for any claim shall not exceed the price paid for the product giving rise to the claim. This does not limit liability for death/personal injury caused by negligence, or for fraud, or other liabilities that cannot be limited by law.
15) Indemnity
You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from your breach of these Terms, violation of law, or infringement of third‑party rights.
16) Force Majeure
We are not responsible for delays or failures due to events beyond our reasonable control, including natural disasters, pandemics, war, labor disputes, government actions, or internet outages.
17) Governing Law, Jurisdiction & Dispute Resolution
These Terms are governed by the laws of India.
Subject to applicable consumer forum jurisdiction, the courts at Raipur, Chhattisgarh shall have exclusive jurisdiction.
We encourage amicable resolution and will participate in mediation/conciliation where applicable before litigation.
18) Communications & Consent
You consent to receive transactional/service communications (SMS, WhatsApp, calls) related to your orders and account. You can opt out of non‑essential marketing messages at any time.
19) Updates to Terms
We may update these Terms to reflect legal or operational changes. Updated Terms become effective upon posting with a revised “Last updated” date. Continued use of the Website after updates constitutes acceptance.
20) Contact Us
Manik Metal Store — Gol Bazar, Raipur, Chhattisgarh 492001, India
Customer Support & Grievance Officer: Ashwin Soni
Phone/WhatsApp: +91 9329739033 (Daily 10:30 AM – 9:00 PM IST)
Acknowledgement
By accessing or using ManikMetal.com, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
I’ve updated the Terms & Conditions with the corrected customer support number: 9329739033. ✅
Would you like me to also draft a Privacy Policy for ManikMetal.com? It’s usually required alongside Terms & Conditions for compliance in India (IT Act, 2000 and Consumer Protection rules).